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Terms & Privacy

Terms and Conditions

Terms of Use 

These are the general terms and conditions of www.2truecosmetics.com governing your use of the Site.

1. What you are allowed to do 

1.1 Purchase goods from the Shop, provided you accept the Terms of Sale, which will apply to any contract made between you and 2truecosmetics.com for the purchase and sale of goods from the Shop. These terms are outlined in Section 2 below; 

1.2 Browse the Shop using a compatible web browser. Permission to browse the Shop includes permission to make transient or cached copies of parts of the Shop to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Shop by you; 

1.3 Print a copy of any page of the Shop; for your own personal purposes, provided you do not do any of the things set out under "What you are not allowed to do". 

2. What you are not allowed to do

2.1 You may not remove or change anything on the Shop; 

2.2 You are not allowed to copy or use any material from the Shop for any commercial purpose, unless permission has been indicated on the Site in connection with a Creative Commons License. 

2.3 You are not allowed to remove or change any copyright, trade mark or other intellectual property rights notices contained in the original material or from any material copied or printed off from the Shop. 

3. Your personal information

3.1 Usage of your personal information is governed by www.2truecosmetics.com Privacy Policy, which forms part of these General Terms of Use. 

4. Third party web sites

4.1 This Shop also contains links to other third party web sites, which are not under the control of and are not maintained by 2truecosmetics.com Any such links do not constitute an endorsement by 2truecosmetics.com of any products or services available on such sites. 2truecosmetics.com provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such sites or information contained in them. 

5. Enquiries or complaints

5.1 If you have any enquiries or complaints about the Site then please address them to: 

2true Email: trending.stoke@deeset.co.uk

or write to us at:

Pascalle Ltd

The Distribution Centre, Victoria Road

Stoke on Trent



6. General and governing law 

6.1 2truecosmetics.com may change these terms of use from time to time and will endeavour to notify you of any major changes by posting a message on the Site. By browsing the Site you are accepting that you are bound by the current terms of use. Please review this policy each time you use the Site as it is subject to change at any time by 2truecosmetics.com without notice to you.

6.2 This Agreement constitutes the entire agreement between 2truecosmetics.com and you and supersedes all prior agreements, representations, statements and understandings between 2truecosmetics.com and you regarding the use of the Site. You agree that you have not relied upon any representation or statement not recorded in these Conditions in entering into this Agreement. 

6.3 The failure of 2truecosmetics.com to exercise or enforce any right or provision of this Agreement or the delay by 2truecosmetics.com in so doing shall not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. The section titles in this Agreement are for convenience only and have no legal or contractual effect. 

6.4 These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts in respect of any dispute arising there from. 

        1.     The Sales Terms

Should you purchase any goods from the Shop, you will be contracting with 2truecosmetics.com on the terms outlined below. Please read these terms and conditions carefully. 

1.1 These Terms of Sale ("Sales Terms") govern the supply of any goods you order via this Shop. Please read through the Sales Terms carefully. If you do not agree with the Sales Terms, do not order any goods from this Shop. If 2truecosmetics.com accepts any order for goods from you, then its agreement with you will be made on these Sales Terms. 

1.2 Please note that 2truecosmetics.com reserves the right to amend the Sales Terms from time to time. 2truecosmetics.com will publish the amended Sales Terms on the Shop and any new versions of the Sales Terms will come into effect as soon as 2truecosmetics.com publish them on the Shop (with the exception that any orders that 2truecosmetics.com have already accepted from you prior to any such change will be subject to the Sales Terms in force at that point). If you use the Shop after 2truecosmetics.com has published the new Terms, your continued use of the Shop indicates that you agree to be bound by the new Sales Terms. 

      2. Availability of the goods supplied by the Shop 

 2.1 2truecosmetics.com may terminate or suspend the supply of any goods displayed on the Shop in the event of out of stocks, for support or maintenance work, in order to update content or for any other reason. 2truecosmetics.com may do this at any time and without notice. Products on the Shop are normally available for dispatch within 24 hours and for products with slower availability, an estimated shipment preparation time is provided in the associated product listings on the Shop. 

3.        Buying goods from this Shop 

3.1 Pricing policy – 2truecosmetics.com may change the prices of the goods displayed on the Shop at any time. The prices for all the goods available on the Shop are clearly marked in their description and are inclusive of VAT (if applicable). All applicable delivery charges are also displayed on the Shop. All prices are in Pounds Sterling. 2truecosmetics.com may make available offers and discounts using promotion codes. Only one promotion code is valid per order. 

3.2 Conclusion of Contract of Sale -The information relating 2truecosmetics.com’s goods and relevant prices are displayed on the Shop for your information and to enable you decide whether you would like to make us an offer to purchase any such goods. When you place an order to purchase a product from www.2truecosmetics.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send the dispatch confirmation e-mail to you. Any products on the same order which we have not confirmed in a dispatch confirmation e-mail to have been dispatched do not form part of that contract. In the event of a pricing error 2truecosmetics.com reserves the right to cancel part or full of any order before dispatch.

3.3 Method of payment - For orders placed via the Shop, 2truecosmetics.com accepts Visa, Mastercard and bank Maestro cards through Paypal. When making your payment, it is imperative that you provide the information that 2truecosmetics.com specify is required, for example, cardholder's name as it is shown on the card and address exactly as it appears on the card statement. Your card will be debited when 2truecosmetics.com confirms that it has accepted your order. Ownership or title to the product shall not pass to you, the buyer, until 2truecosmetics.com has received payment in full and confirmation of dispatch has been received.

3.4 Out of stocks - If any item you have chosen is unavailable, 2truecosmetics.com will contact you via phone or your email address and set out the options that are available to you. 


Privacy Policy 

2truecosmetics.com is committed to protecting your privacy. This Privacy Policy forms part of the General Terms of Use, which governs your use of the Site. This means that you agree to our use of any personal information that we may collect from you on the terms set out in this Privacy Policy. 

From time to time, we may add or change functions, features or products to the Site. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments. 

Please contact 2truecosmetics.com with questions regarding this 

Privacy Policy

1.   Collection of Information 

In order to buy products from the Shop, you must provide certain personal details in order to complete your transaction. During registration you are required to give information including your e-mail address. In addition, you may choose to provide 2truecosmetics.com with additional information about yourself. 

      Where you request information from us, 2truecosmetics.com or one of our approved partners will contact you to provide you with the requested information. 

4. Links 

The Site may contain links to other websites. Please be aware that 2truecosmetics.com is not responsible for the privacy practices of other web sites. We encourage our Shop Customers and Site Visitors to be aware when they leave our Site and to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by 2truecosmetics.com through your use of the Site. 


In our effort to provide you with services customised to your interests, we use "cookies" to assist in the collection of information. A cookie is a small data file containing information that is sent to your browser from a web server and stored on your computer's hard drive. 

As part of 2truecosmetics.com’s efforts to streamline your experience on the Site, we use cookies to: access your account information (stored on our computers) in order to deliver better and more personalised services; and identify which areas of the Site you have visited. 

Tracking information such as cookies is also used to create aggregate reports on user demographics and traffic patterns on the Site, and may be provided to our partners. We also collect IP (Internet Protocol) addresses to analyse trends, administer the Site, track a user's movement, and gather broad demographic information for aggregate use. 

6. Security 

For orders through the Shop, we work to protect the security of your payment information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. 

The Site uses reasonable security methods to protect the personal data (e.g., contact details) that resides on our servers. However, no security system is impenetrable. 2truecosmetics.com cannot warrant or guarantee the security of its or its partners' servers, nor can it guarantee that information that Shop Users supply will not be intercepted while being transmitted to 2truecosmetics.com or its partners over the Internet. 


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