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Delivery

 

UK Delivery 

£1.95 per order - sent via Royal Mail Delivery Second Class Postage.

Orders  £20 and over =  FREE DELIVERY 

 

Recommendation of 5 - 7* working days delivery (*during sale periods delivery can take up to 10 working days for delivery)

If you are unable to accept your parcel it will be returned to your local Royal Mail sorting office or Courier. If you have not collected the item within three weeks the parcel will be returned to us, we can re-post your order however this will incur and additional postage cost.

 

When will my order be processed?
Orders placed before 9:00am Monday-Friday are processed the same day, ordered processed after 9:00am are processed the next working day. Orders placed

 

International Delivery
International Delivery is available at a flat rate of £7.95

Recommendation of 4 - 20 days delivery 

Prices
Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. 

Currency
2truecosmetics.com is a UK based website and all sales are in GBP. However we do offer a currency converter for your ease if you are buying from outside the UK.

Please note that all currency conversions are only an indication based on current currency exchange rates, the actual amount you will be charged will depend on your payment gateways exchange rates, i.e your bank.

Returns Policy

We offer a 14 Day Return Policy. This means that any item/items bought from us can be returned within 14 days of purchase. Please note that returned item/items must be unopened, unused and still in their original packaging and returned as new.

Faulty Item

If the item you received is faulty, please contact operations@pascalle.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us. If the item is faulty, then we will be responsible for the return postage cost.

I received the wrong item

If the item you received is not what you originally ordered, please contact operations@pascalle.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If we have sent you an item that you did not order, then we will be responsible for the return postage cost. 

My Item Is Lost?

An order is not classified as lost until 15 working days have elapsed. This allows 15 days for the item(s) to be returned to us via Royal Mail. If your parcel does not arrive after this time, please do not hesitate to contact us.


 

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